Frequently Asked Questions

Your questions, our answers.

Can SWP help me buy precious metals?

Yes, you can buy precious metals directly from SWP. We offer our clients direct access to all of the best-selling bullion products on the market and our product premiums are competitive with the US domestic market. When you buy from SWP, you can either take delivery to your home or business, or have the metal deposited to your SWP storage account in one of our global storage locations.

Once you've opened your SWP account, there are three simple ways that you can place your order:

#1 - Login to your SWP online account and go to the 'Buy Metals' page. Add your desired products to your shopping cart and then proceed to checkout.

#2 - Call 1 (888) 445-1977 ext.1 to speak with a Sales Representative. They will assist you with your order.

#3 - Email info@swpcayman.com with a list of products and quantities you'd like to purchase. A Sales Representative will respond to your email shortly.

Once you've placed your order, you will receive an invoice including payment instructions.

Please note: We do have a minimum order size of 200 oz of silver or 3 oz of gold, platinum and palladium.

Do I need to open an account to purchase?

Yes, SWP requires clients to open an account prior to purchasing for home delivery or for storage at one of our secure facilities. To open an account, please click on "Open Account" in the top navigation bar. Once your account application is submitted, you can expect to receive a response from us within 2 - 3 business days confirming that your account has been approved.

How do I place my order for precious metals?

You can place your order online, or by calling 1 (888) 445-1977 or emailing info@swpcayman.com. Note, an SWP account is required to place an order.

Once your order is complete, you'll receive an order confirmation including payment instructions.

How can I pay for my precious metals order?

We accept the following methods of payment for precious metal orders:

  • Bank Wire
  • ACH
  • Bitcoin and ETH (via Bitpay)


Clients with banks accounts in the Cayman Islands can also pay for their orders via Bill Payment.

Please note that all invoices are in USD. Our banking details are provided at the time of your order confirmation.


How can I pre-fund my account?

Clients can pre-fund their account prior to placing an order.


We accept the following funding methods from clients with bank accounts in the United States:

Bank Wire, ACH, Bitcoin and ETH (via BitPay), Certified check, Cashier’s check, Bank Draft, Teller Check, Official Check

All checks and drafts will be subject to a holding period of up to fifteen (15) Business Days from the date of receipt to ensure clearance. No order can be placed prior to the check clearing. All checks must be made payable to 'Strategic Wealth Preservation Ltd.'


American residents can mail their checks to:

Signature Bank

Attn: Louisa Morrone

75 Holly Hill Lane

Greenwich, CT 06830

 

We accept the following funding methods from clients with bank accounts outside of the United States:

Bank Wire, ACH, Bitcoin and ETH (via BitPay)


Clients with a bank account in the Cayman Islands can also fund their accounts via Bill Payment or deliver their checks directly to Butterfield Bank.




I don’t see the product I want to buy. Do you have it?

No problem. We have access to nearly all of the products available on the market. Just contact us by calling 1 (888) 445-1977 or by emailing info@swpcayman.com and let us know which product and quantity you’re looking for, and we’ll help you order it.

Can I store my precious metals with SWP?

Yes, absolutely. SWP specializes in the secure storage of precious metals and other high value items. We offer our clients the ability to store in multiple locations worldwide including the Cayman Islands, Canada, the United States, Switzerland, Liechtenstein, Singapore and New Zealand. To learn more about our global storage locations, please visit our dedicated storage page.

Do you have minimums for storage?

There are no minimum storage balance requirements, however our Secure Segregated Storage accounts are subject to a $50 USD minimum quarterly storage fee. Storage fees only begin to apply once a deposit has been completed to your account.

Are my purchases reported to the government or any tax authorities?

SWP is a privately owned and operated precious metals retailer and secure storage provider head-quartered in the Cayman Islands. The business is classified as an Active Non-Financial Foreign Entity under the U.S.-Cayman Islands Model I Intergovernmental Agreement ("U.S. IGA"). As such, SWP is not subject to any U.S. FATCA registration or reporting. Furthermore, SWP has no reporting requirements to any local or foreign government or tax authorities.

How do I know that assets are actually in SWP’s vaults?

Our clients receive an Activity Report each time a deposit to their account is completed, a Statement of Holdings at the end of every month, and an annual 3rd party audit report issued by Bureau Veritas, the world’s largest commodities auditor. The auditor’s report is an independent, unbiased report that confirms the metals that are stored in your account.

Are my assets shared, commingled, leased or pooled?

No. Client metals are stored on a 100% allocated and fully segregated basis. Clients’ assets are never commingled, and the client remains the legal owner of his or her assets at all times.

Are my stored assets fully insured?

Yes, all stored assets held in a Secure Segregated Storage account or a Safe Deposit Box - Metals are fully insured for their full replacement value under our comprehensive precious metals insurance policy. Insurance includes protection against theft, fire, natural disasters, employee infidelity and mysterious disappearances. Evidence of our insurance is available upon request.


Can I transfer my existing holdings that are currently stored elsewhere to SWP?

Yes. If you have metals already in storage or at home that you wish to transfer to SWP, we can arrange the secure transportation of your metals with logistic companies specializing in the transportation of high-value cargo. Their extensive experience and knowledge of the industry ensures safe and prompt delivery to our vaulting locations. For assistance, please contact us directly by calling 1 (888) 445-1977 or by emailing info@swpcayman.com.

How can I pay for my storage invoices and other types of service fees?

The most efficient way to pay for your storage fees or other types of service fees is by credit card.

If paying by credit card, first you will receive an official invoice from SWP, followed by a secure payment link emailed from invoice@caymangateway.com. To proceed with your credit card payment, please click on the secure link you receive by email and follow the instructions to complete your payment. It's easy, secure and only takes 2 minutes of your time.


Alternatively, you can use the following payment methods to pay for your storage invoices and other types of service fees:


Clients with bank accounts in the United States

Bank Wire, ACH, Bitcoin and ETH (via BitPay), Certified check, Cashier’s check, Bank Draft, Teller Check, Official Check

All checks and drafts will be subject to a holding period of up to fifteen (15) Business Days from the date of receipt to ensure clearance. All checks must be made payable to 'Strategic Wealth Preservation Ltd.'


American residents can mail their checks to:

Signature Bank

Attn: Louisa Morrone

75 Holly Hill Lane

Greenwich, CT 06830

 

Clients with bank accounts outside of the United States:

Bank Wire, ACH, Bitcoin and ETH (via BitPay)


Clients with a bank account in the Cayman Islands can also pay their storage invoices and other fees via Bill Payment or deliver their checks directly to Butterfield Bank.


I have paid for my order, when will it be deposited to my storage account?

Under normal market conditions, we will deposit your order within 5 business days (or less) from the time we receive your payment. We will notify you if we expect any delays.

Does SWP offer safety deposit box storage?

Yes, in addition to our Secure Segregated Storage option, we offer our clients the opportunity to rent safety deposit boxes. Two options exist:

Option #1 - Safe Deposit Boxes - Metals are housed within our Class 3 vault. Storing gold and silver in a safe deposit box is the perfect solution for investors seeking direct ownership and complete segregation of their assets.

Option #2 - Safe Deposit Boxes - Non-Metals for the secure storage of non-precious metals such as corporate and personal documents, certificates, digital storage and data back-up devices, jewelry, collectibles, and antiquities.

I want to sell my metal, will SWP buy it?

Yes, you can sell your precious metals to SWP. We offer competitive buy-back rates and settlement from the sale generally occurs within 48-72 hours. We will remit the proceeds to you by bank wire or check. We can even help you arrange the shipment of your metals to one of our locations. If you are interested in selling your precious metals to SWP, please contact us by calling 1 (888) 445-1977 or by emailing info@swpcayman.com.

How do I withdraw my precious metals?

You have the option of picking up your assets from any of our global vaulting locations or we can arrange a fully insured delivery to your home or business address on file, upon request. Some restrictions may apply to deliveries to homes and businesses outside of the United States and Canada.

How much does delivery to my home or business cost?

We only deliver to home and business addresses within the continental United States and Canada. Delivery to addresses within the continental United States is $50 USD flat. If you are taking delivery to a home or business address in Canada, please contact us by calling 1 (888) 445-1977 or by emailing info@swpcayman.com so that we can quote you for the shipping costs.

How will my order be shipped?

We use FedEx and UPS as our primary carriers. Tracking numbers will be provided to you once your order ships.

Do you deliver worldwide?

We will deliver metal to any of the global storage locations we offer, as well as, to home and business addresses in the United States and Canada.

Is my delivery fully insured?

Yes, all shipments are fully insured door-to-door for the full replacement value of the order.

I have paid for my order, when will my order ship?

Under normal market conditions, we will ship your order within 5 business days from the time we receive your payment. We will notify you if we expect any delays.

What are SWP’s Foreign Account Tax Compliance Act (FATCA) reporting requirements?

SWP is a privately owned and operated precious metals retailer and secure storage provider head-quartered in the Cayman Islands. The business is classified as an Active Non-Financial Foreign Entity under the U.S.-Cayman Islands Model I Intergovernmental Agreement ("U.S. IGA"). As such, SWP is not subject to any U.S. FATCA registration or reporting. Furthermore, SWP has no reporting requirements to any local or foreign government or tax authorities.

Is there a minimum or maximum order size?

Yes, we have a minimum order size of 200 oz of silver or 3 oz of gold, platinum and palladium. There are three simple ways that you can place your order:


#1 - Login to your SWP online account and go to the 'Buy Metals' page. Add your desired products to your shopping cart and then proceed to checkout.

#2 - Call 1 (888) 445-1977 ext.1 to speak with a Sales Representative. They will assist you with your order.

#3 - Email info@swpcayman.com with a list of products and quantities you'd like to purchase. A Sales Representative will respond to your email shortly.

Once you've placed your order, you will receive an invoice including payment instructions.

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