Alert We are currently experiencing higher than normal volumes of email and phone correspondence due to high demand for physical precious metal products. Rest assured that our Client Services team is responding to all emails and phone messages, in order of priority. When contacting our office, whether by phone or email, please ensure that you have your client account number on hand. Our office hours are Monday to Friday 8:30 am to 4:30 pm Eastern. Thank you for your patience and understanding.
Frequently Asked Questions
Can SWP help me buy precious metals?
Yes, you can buy precious metals directly from SWP. We are an approved distributor of several sovereign mints and refiners. We offer our clients direct access to all of the best-selling bullion products on the market and our product premiums are competitive with the US domestic market. When you buy from SWP, you can either take delivery to your home or business, or have the metal deposited to your SWP storage account in one of our global storage locations. To place your order, please call +1 (345) 640-2111 or email email@example.com.
Do I need to open an account to purchase?
Yes, SWP requires clients to open an account prior to purchasing. To open an account, please click on "Open Account" in the top navigation. Once your account application is submitted, you can expect to receive a response from us within one business day confirming that your account has been approved.
I don’t see the product I want to buy. Do you have it?
No problem. We have access to nearly all the products available on the market. Just contact us by calling +1 (345) 640-2111 or by emailing firstname.lastname@example.org and let us know which product and quantity you’re looking for, and we’ll help you order it.
How can I pay for my order?
We accept the following as methods of payment:
Orders below $2,500
Cash, Certified Check, Bank Draft, Bill Payment, Bank Wire, ACH, Bitcoin, Ether (ETH).
Orders above $2,500
Bill Payment, Bank Wire, ACH, Bitcoin, Ether (ETH).
Certified check, Cashier’s check, Bank Draft, Teller Check, Official Check may be subject to a holding period of up to fifteen (15) Business Days from the date of receipt to ensure clearance.
Can I store my precious metals with SWP?
Yes, absolutely. SWP specializes in the secure storage of precious metals and other high value items. We offer our clients the ability to store in multiple locations worldwide including the Cayman Islands, Canada, the United States, the United Kingdom, Germany, Switzerland, Liechtenstein, Singapore and New Zealand. To learn more about our global storage locations, please visit our dedicated storage page.
Do you have minimums for storage?
There are no minimum storage amounts, however our Secure Segregated Storage accounts are subject to a $25 USD minimum quarterly storage fee.
Are my stored assets fully insured?
Yes, all stored assets held in a Secure Segregated Storage account are fully insured for their full replacement value under our comprehensive precious metals insurance policy. Insurance includes protection against theft, fire, natural disasters, employee infidelity and mysterious disappearances. Evidence of our insurance is available upon request.
Note; assets stored in Safe Deposit Boxes include $50,000 USD of liability insurance. Additional insurance can be purchased at a rate of $25/$10,000 USD value (25 basis points) up to a total of $1,000,000 USD per box.
Are my purchases reported to the government or any tax authorities?
SWP is a privately owned and operated precious metals retailer and secure storage provider head-quartered in the Cayman Islands. The business is classified as an Active Non-Financial Foreign Entity under the U.S.-Cayman Islands Model I Intergovernmental Agreement ("U.S. IGA"). As such, SWP is not subject to any U.S. FATCA registration or reporting. Furthermore, SWP has no reporting requirements to any local or foreign government or tax authorities.
How do I know that assets are actually in SWP’s vaults?
Our clients receive an Activity Report each time a deposit to their account is completed, a Statement of Holdings at the end of every month, and an annual 3rd party audit report issued by Bureau Veritas, the world’s largest commodities auditor. The auditor’s report is an independent, unbiased report that confirms the metals that are stored in your account.
Are my assets shared, commingled, leased or pooled?
No. Client metals are stored on a 100% allocated and fully segregated basis. Clients’ assets are never commingled, and the client remains the legal owner of his or her assets at all times.
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