Frequently Asked Questions

Your questions, our answers.

Do I need to open an account to purchase?

Yes, SWP requires clients to open an account prior to purchasing for home delivery or for storage at one of our secure facilities. To open an account, please click on "Open Account" in the top navigation bar. Once your account application is submitted, you can expect to receive a response from us within 2 - 3 business days confirming that your account has been approved.

Can SWP help me buy precious metals?

Yes, you can buy precious metals directly from SWP. We offer our clients direct access to all of the best-selling bullion products on the market and our product premiums are competitive with the US domestic market. When you buy from SWP, you can either take delivery to your home or business, or have the metal deposited to your SWP storage account in one of our global storage locations.

Once you've opened your SWP account, there are three simple ways that you can place your order:

#1 - Login to your SWP online account and go to the 'Buy Metals' page. Add your desired products to your shopping cart and then proceed to checkout.

#2 - Call 1 (888) 445-1977 ext.1 to speak with a Sales Representative. They will assist you with your order.

#3 - Email info@swpcayman.com with a list of products and quantities you'd like to purchase. A Sales Representative will respond to your email shortly.

Once you've placed your order, you will receive an invoice including payment instructions.

Please note: We do have a minimum order size of 200 oz of silver or 2 oz of gold, platinum and palladium.

How do I place my order for precious metals?

You can place your order online 24 hours a day 7 days a week, or by calling 1 (888) 445-1977 or emailing info@swpcayman.com. Note, an SWP account is required to place an order.

Once your order is complete, you'll receive an order confirmation including payment instructions.

How can I pay for my precious metals order?

We accept the following methods of payment for precious metal orders:

  • Bank Wire
  • ACH


All invoices are in USD. Our banking details are provided at the time of your order confirmation.

Clients with banks accounts in the Cayman Islands can also pay for their orders via bank transfer.

Note: We do not accept checks as payment for precious metal orders.


I don’t see the product I want to buy. Do you have it?

No problem. We have access to nearly all of the products available on the market. Just contact us by calling 1 (888) 445-1977 or by emailing info@swpcayman.com and let us know which product and quantity you’re looking for, and we’ll help you order it.

Can I store my precious metals with SWP?

Yes, absolutely. SWP specializes in the secure storage of precious metal coins, rounds and bars. We offer our clients the ability to store in multiple locations worldwide including the Cayman Islands, Canada, the United States, Switzerland, Singapore and New Zealand. To learn more about our global storage locations, please visit our dedicated storage page.

Note: Collectable coins may not be accepted for storage. Please speak with an SWP representative prior to depositing collectable coins.

Do you have minimums for storage?

There are no minimum storage balance requirements, however our Secure Segregated Storage accounts are subject to a $50 USD minimum quarterly storage fee. Storage fees only begin to apply once a deposit has been completed to your account.

Are my precious metals safe with SWP?

Absolutely. We use the most secure vaulting locations in the world to store our clients' precious metals. Each storage location is subject to a rigorous security audit, processes and best practices to keep our clients' assets safe at all times. The precious metals are housed within UL-rated vaults that meet the highest industry standards. Each storage location features a state-of-the-art security system and is monitored 24/7.


How do I know that assets are actually in SWP’s vaults?

Our clients receive an Activity Report each time a deposit to their account is completed and a Statement of Holdings at the end of every month. An annual 3rd party audit report issued by Bureau Veritas, the world’s largest commodities auditor, is also available upon request. The auditor’s report is an independent, unbiased report that confirms the metals that are stored in your account.

Clients can visit and inspect theirs metals by appointment. We require one week's advance notice of the desired visitation date so that we can confirm and accommodate the appointment request. Note: visitations are not possible at the Miami and Los Angeles locations.

We also provide a virtual audit service for clients with holdings in the Cayman Islands vault. The virtual audit service is available via a secure Zoom video call coordinated by SWP’s LBMA certified Vault Manager. The cost per virtual audit is $150 USD for the first hour. Any additional time is charged at $75 USD per each additional 30 minute segment. You can schedule a virtual audit of your account by contacting your account representative, or by emailing info@swpcayman.com or calling 1 (888) 445-1977. Learn more by watching this brief video.

Note: the virtual audit service is only available for the Cayman Islands vault.

Are my assets shared, commingled, leased or pooled?

No. Client metals are stored on a 100% allocated and fully segregated basis. Clients’ assets are never commingled, and the client remains the legal owner of his or her assets at all times.

Are my stored assets fully insured?

Yes, all stored assets held in a Secure Segregated Storage account are fully insured for their full replacement value under our comprehensive precious metals insurance policy. Insurance includes protection against theft, fire, natural disasters, employee infidelity and mysterious disappearances. Evidence of our insurance is available upon request.


Are my purchases reported to the government or any tax authorities?

SWP is a privately owned and operated precious metals retailer and secure storage provider head-quartered in the Cayman Islands. The business is classified as an Active Non-Financial Foreign Entity under the U.S.-Cayman Islands Model I Intergovernmental Agreement ("U.S. IGA"). As such, SWP is not subject to any U.S. FATCA registration or reporting. Furthermore, SWP has no reporting requirements to any local or foreign government or tax authorities.

Can I transfer my existing holdings that are currently stored elsewhere to SWP?

Yes. If you have metals already in storage or at home that you wish to transfer to SWP, we can arrange the secure transportation of your metals with logistic companies specializing in the transportation of high-value cargo. Their extensive experience and knowledge of the industry ensures safe and prompt delivery to our vaulting locations. For assistance, please contact us directly by calling 1 (888) 445-1977 or by emailing info@swpcayman.com.

Note: SWP specializes in the storage of bullion coins, rounds and bars. Collectable coins may not be accepted for storage. Please speak with an SWP representative prior to depositing collectable coins.

How can I pay for my storage invoices and other types of service fees?

The most efficient way to pay for your storage fees or other types of service fees is by credit card.

If paying by credit card, first you will receive an official invoice from SWP, followed by a secure payment link sent in a seperate email. To proceed with your credit card payment, please click on the secure link you receive by email and follow the instructions to complete your payment. It's easy, secure and only takes 2 minutes of your time.


Alternatively, you can use the following payment methods to pay for your storage invoices and other types of service fees:

  • Bank Wire
  • ACH

Clients with banks accounts in the Cayman Islands can also fund their accounts via bank transfer.



I have paid for my order, when will it be deposited to my storage account?

Under normal market conditions, we will deposit your order within 5 business days (or less) from the time we receive your payment. We will notify you if we expect any delays.

How can I pre-fund my account?

Clients can pre-fund their account prior to placing an order.


We accept the following funding methods from clients with bank accounts in the United States:

Bank Wire, ACH, Certified check, Cashier’s check, Bank Draft, Teller Check and Official Check.

All checks and drafts will be subject to a holding period of up to fifteen (15) business days from the date of receipt to ensure clearance. ACH payments will be subject to a holding period of up to five (5) business days from the date of receipt to ensure clearance. No order can be placed prior to the payments clearing.


All checks must be made payable to 'Strategic Wealth Preservation Ltd.'

American residents can mail their checks to:

Flagstar Bank, NA

Attn: Louisa Morrone

75 Holly Hill Lane

Greenwich, CT 06830

 

We accept the following funding methods from clients with bank accounts outside of the United States:

Bank Wire only.

Clients with banks accounts in the Cayman Islands can also fund their accounts via bank transfer.


I want to sell my metal, will SWP buy it?

Yes, you can sell your precious metals to SWP. We offer competitive buy-back rates and settlement from the sale generally occurs within 48-72 hours. We will remit the proceeds to you by bank wire. If you are interested in selling your precious metals to SWP, please contact us by calling 1 (888) 445-1977 or by emailing info@swpcayman.com.

How do I withdraw my precious metals?

You have the option of picking up your assets from any of our global vaulting locations or we can arrange a fully insured delivery to your home or business address on file, upon request. Some restrictions may apply to deliveries to homes and businesses outside of the United States and Canada.

How much does delivery to my home or business cost?

We only deliver to home and business addresses within the continental United States and Canada. Delivery to addresses within the continental United States and Canada is $50 USD flat. The $50 flat fee includes door-to-door full replacement value insurance for the package contents.

Note, that in some cases, FedEx may not be able to deliver to your home or business address due to certain restrictions. Instead, the package will be delivered to the FedEx depot nearest to your address on file, for safe and secure pick-up.

How will my order be shipped?

We use FedEx and UPS as our primary carriers. Tracking numbers will be provided to you once your order ships.


Note, as of June 28, 2022, FedEx will request and scan the adult recipient's valid government issued photo ID to confirm their identity.

As per the FedEx website;

"...when a recipient's ID is scanned, our scanning technology will:

  • Capture the recipient's name associated with the ID and auto-populate the first initial and last name.
  • Confirm the recipient is 21 years or older.

Our software does not record any other personal data (e.g., driver's license number, phone number(s), birthdate, home address, etc.). However, capturing the recipient's first initial and last name is part of the existing proof of delivery process for all signature deliveries and will be retained only as long as necessary."


Further note, that in some cases, FedEx may not be able to deliver to your home or business address due to certain restrictions. Instead, the package will be delivered to the FedEx depot nearest to your address on file, for safe and secure pick-up.


Do you deliver worldwide?

We will deliver metal to any of the global storage locations we offer, as well as, to home and business addresses in the United States and Canada.

Note, that in some cases, FedEx may not be able to deliver to your home or business address due to certain restrictions. Instead, the package will be delivered to the FedEx depot nearest to your address on file, for safe and secure pick-up.

Is my delivery fully insured?

Yes, all shipments are fully insured door-to-door for the full replacement value of the order.

I have paid for my order, when will my order ship?

Under normal market conditions, we will ship your order within 5 business days from the time we receive your payment. We will notify you if we expect any delays.

Is there a minimum or maximum order size?

Yes, we have a minimum order size of 200 oz of silver or 2 oz of gold, platinum and palladium. There are three simple ways that you can place your order:


#1 - Login to your SWP online account and go to the 'Buy Metals' page. Add your desired products to your shopping cart and then proceed to checkout.

#2 - Call 1 (888) 445-1977 ext.1 to speak with a Sales Representative. They will assist you with your order.

#3 - Email info@swpcayman.com with a list of products and quantities you'd like to purchase. A Sales Representative will respond to your email shortly.

Once you've placed your order, you will receive an invoice including payment instructions.

I need cash quickly, but dont want to sell me precious metals. Can I borrow against my precious metals?

Yes. No problem. Qualified SWP clients can borrow up to 75% of their precious metals value stored with SWP. Terms range from 3 month to 12 month loans (renewable) with a minimum loan amount of $100,000 USD. Learn more about SWP Capital here.

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